Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, city, address, monthly electricity bill, property type, and any other details you voluntarily provide when filling our contact form, solar enquiry form, savings calculator, or when communicating with us by phone, email, or WhatsApp.
• Usage Data: Information about how you use our website, including IP address, browser type, device type, pages visited, time spent, referring URL, and similar technical data. This helps us improve the website and understand user behaviour.
• Cookies and Similar Technologies: We use cookies and similar technologies (e.g., local storage) to enhance your experience, remember preferences, and for analytics. See Section 8 (Cookies) for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide solar quotes and consultations
• To process and fulfil service requests, including site surveys, installation, and maintenance
• To coordinate with DISCOMs, subsidy authorities, and other parties as required for your solar project
• To send you relevant information about solar services, offers, or updates (only with your consent, where required)
• To improve our website, services, and customer experience
• To comply with legal obligations, resolve disputes, and enforce our agreements
• To protect against fraud, abuse, or security threats

3. Form Submissions and Lead Data

When you submit our Solar Enquiry form, Solar Savings Calculator, or any contact form, we collect your name, phone number, email, city, electricity bill (if provided), property type, and any message you include. This data is used solely to:

• Contact you with a quote and provide our solar installation or maintenance services
• Follow up on your interest and schedule site visits or consultations
• Send service-related communications (e.g., installation updates, warranty information)

We do not sell this information to third parties. Lead data is stored securely and retained only as long as necessary for the above purposes or as required by law.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Service Providers: Third parties who assist in our operations, such as web hosting, email delivery, analytics, or payment processing. These providers are bound by confidentiality and data protection obligations.
• Government and Regulatory Bodies: When required by law, court order, or to comply with legal process (e.g., DISCOM, subsidy, or tax authorities).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS (SSL/TLS) encryption for data transmitted between your browser and our servers
• Secure storage of lead and customer data with access controls
• Regular review of our security practices and updates to mitigate risks

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to industry-standard safeguards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry and lead data is typically retained for the duration of our business relationship and for a reasonable period thereafter. You may request deletion of your data at any time (see Section 7).

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data, subject to legal retention requirements
• Opt-Out: Opt out of marketing communications at any time by clicking unsubscribe in our emails or contacting us
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time

To exercise these rights, contact us at support@yangtzesnc.com or call +91-8299080999. We will respond within a reasonable period as required by applicable law.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for website functionality (e.g., form submission, session management)
• Analytics: To understand how visitors use our site and improve performance
• Preferences: To remember your settings and preferences

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media, government portals). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Material changes may be communicated via email or a notice on our website.

12. Contact Us

For questions, requests, or complaints about this Privacy Policy or our data practices:

Yangtze Solar Private Limited
Email: support@yangtzesnc.com
Phone: +91-8299080999
Address: Plot no 80, Diggi Rd, Mabood Nagar, Amir Nishan, Aligarh, Uttar Pradesh 202001, India